Business Model
The group believes that the ability to operate in a disciplined and sustainable manner over the long term is central to its ability to maintain a competitive advantage in both buoyant and challenging market conditions.
Within this strategic context, Group Five has implemented a total quality management culture that underpins every aspect of its operations and reinforces the centrality of sustainability to the business. By placing quality management at the heart of its operations (as depicted in the model below), Group Five has bound together often seemingly disparate business components and embedded the concept of a triple bottom line management culture.
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